Scheduled Update - Townsend Region
Scheduled Maintenance Report for Prisma SD-WAN
Completed
The scheduled maintenance has been completed.
Posted Feb 03, 2024 - 07:00 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 03, 2024 - 03:00 PST
Scheduled
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.townsend.cloudgenix.com, https://portal.townsend.cloudgenix.com, https://sdwanappsapi.townsend.cloudgenix.com and https://api.townsend.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, Feb 3rd, 2024 from 10 PM - 2 AM AEDT

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEDT
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team
Posted Jan 05, 2024 - 15:56 PST
This scheduled maintenance affected: Portal - Townsend Region (Alarms & Alerts, Alarm & Alert Notifications, CloudBlades, Configuration, Device Status, Metrics & Stats, Topology, UI & Portal Access).
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