All Systems Operational
About This Site
Welcome to the Prisma SD-WAN Status Page. Provides status of your network and services provided through the Portal and API.
View the new status page here: https://sase.status.paloaltonetworks.com/
This status page will go EOL by September 2024
Customer Network
Operational
Data Plane
Operational
Policy Enforcements
Operational
Portal - Elcapitan Region
Operational
Alarms & Alerts
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Operational
Alarm & Alert Notifications
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Operational
CloudBlades
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Operational
Configuration
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Operational
Device Status
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Operational
Metrics & Stats
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Operational
Topology
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Operational
UI & Portal Access
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Operational
Portal - Hood Region
Operational
Alarms & Alerts
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Operational
Alarm & Alert Notifications
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Operational
CloudBlades
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Operational
Configuration
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Operational
Device Status
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Operational
Metrics & Stats
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Operational
Topology
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Operational
UI & Portal Access
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Operational
Portal - Sugarloaf Region
Operational
Alarms & Alerts
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Operational
Alarm & Alert Notifications
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Operational
CloudBlades
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Operational
Configuration
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Operational
Device Status
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Operational
Metrics & Stats
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Operational
Topology
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Operational
UI & Portal Access
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Operational
Portal - Faber Region
Operational
Alarms & Alerts
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Operational
Alarm & Alert Notifications
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Operational
CloudBlades
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Operational
Configuration
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Operational
Device Status
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Operational
Metrics & Stats
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Operational
Topology
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Operational
UI & Portal Access
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Operational
Portal - Townsend Region
Operational
Alarms & Alerts
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Operational
Alarm & Alert Notifications
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Operational
CloudBlades
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Operational
Configuration
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Operational
Device Status
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Operational
Metrics & Stats
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Operational
Topology
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Operational
UI & Portal Access
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Operational
Portal - Bowfell Region
Operational
Alarms & Alerts
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Operational
Alarm & Alert Notifications
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Operational
CloudBlades
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Operational
Device Status
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Operational
Configuration
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Operational
Metrics & Stats
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Operational
Topology
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Operational
UI & Portal Access
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Update - Bowfell Region
Apr 26, 2024 15:00-19:00 PDT
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.bowfell.cloudgenix.com, https://portal.bowfell.cloudgenix.com, https://sdwanappsapi.bowfell.cloudgenix.com and https://api.bowfell.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, Apr 26th, 2024 from 10 PM - 2 AM GMT.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Mar 27, 2024 - 21:21 PDT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Mar 27, 2024 - 21:21 PDT
Scheduled Update - Townsend Region
May 10, 2024 04:00-08:00 PDT
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.townsend.cloudgenix.com, https://portal.townsend.cloudgenix.com, https://sdwanappsapi.townsend.cloudgenix.com and https://api.townsend.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, May 10th, 2024 from 10 PM - 2 AM AEST
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEST
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on May 10, 2024 - 04:00 PDT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEST
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on May 10, 2024 - 04:00 PDT
Scheduled Update - Elcapitan Region
May 11, 2024 22:00 - May 12, 2024 02:00 PDT
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.elcapitan.cloudgenix.com, https://portal.elcapitan.cloudgenix.com, https://sdwanappsapi.elcapitan.cloudgenix.com and https://api.elcapitan.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, May 11th, 2024 from 10 PM - 2 AM PDT.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Apr 12, 2024 - 17:03 PDT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Apr 12, 2024 - 17:03 PDT
Scheduled Update - Sugarloaf Region
May 17, 2024 14:00-18:00 PDT
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.sugarloaf.cloudgenix.com, https://portal.sugarloaf.cloudgenix.com, https://sdwanappsapi.sugarloaf.cloudgenix.com and https://api.sugarloaf.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, May 17th, 2024 from 10 PM - 2 AM GMT.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Apr 12, 2024 - 17:07 PDT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Apr 12, 2024 - 17:07 PDT
Scheduled Update - Faber Region
May 18, 2024 07:00-11:00 PDT
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.faber.cloudgenix.com, https://portal.faber.cloudgenix.com, https://sdwanappsapi.faber.cloudgenix.com and https://api.faber.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, May 18th, 2024 from 10 PM - 2 AM SGT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM SGT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on May 18, 2024 - 07:00 PDT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM SGT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on May 18, 2024 - 07:00 PDT
Scheduled Update - Hood Region
May 18, 2024 22:00 - May 19, 2024 02:00 PDT
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.hood.cloudgenix.com, https://portal.hood.cloudgenix.com, https://sdwanappsapi.hood.cloudgenix.com and https://api.hood.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, May 18th, 2024 from 10 PM - 2 AM PDT.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Apr 12, 2024 - 17:12 PDT
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Posted on Apr 12, 2024 - 17:12 PDT